Refund and Cancellation Policy

1. Scope of Services and Electronic Payments

Arabiyatmart is a car advertising and software service, not a marketplace for completing vehicle sales or purchases. We only publish listings and connect sellers with buyers. We do not buy or sell cars or act as a party to any vehicle transaction.

Payments through Arabiyatmart are only for advertising services, including listing promotions and advertising credits, and software service subscriptions. We do not collect, process, or hold vehicle purchase prices, deposits, or any payments between buyers and sellers, and we do not provide escrow.

Electronic payments processed through Arabiyatmart are solely for vehicle listing, listing promotions, advertising credits, and dealer software subscriptions. Arabiyatmart does not collect, process, or hold car purchase prices or deposits. All vehicle transactions, inspections, and ownership transfers take place directly between buyers and sellers outside our platform.

2. Operating Headquarters and Address in the Arab Republic of Egypt

In compliance with Central Bank of Egypt (CBE) regulatory rules for electronic payment acceptance and consumer protection statutes, Arabiyatmart operates from within the Arab Republic of Egypt at:

• Address in Egypt: North 90th Street, Fifth Settlement, New Cairo, Cairo Governorate, Arab Republic of Egypt

• Customer Service Email: hussaintarek900@gmail.com

• Customer Support Phone: +2001104802526

3. Refund, Return, and Cancellation Eligibility

• Unused Advertising Credits and Packages: Customers are entitled to a full refund for unused advertising credits or digital promotion packages within 14 days of purchase, provided the credits have not been utilized or campaigns activated, in accordance with Egyptian Consumer Protection Law No. 181 of 2018.
• Activated or Consumed Services: Once an ad promotion is published and live distribution begins, the service is considered rendered. Fees for active or completed promotions are non-refundable unless a verified technical fault on our platform prevented the agreed service delivery.
• Dealership Software Subscriptions: Auto-renewal may be cancelled at any time through account settings or support. Cancellation takes effect at the end of the current billing cycle without partial refund, subject to statutory consumer rights.
• Rejected Listings: If a listing is rejected for non-compliance with platform rules and is not updated by the user, deducted credits are automatically restored to the user account balance for future use.

4. Refund Method and Banking Settlement Timeframe

• All approved refunds are credited back to the original payment method used during checkout (credit/debit card or electronic wallet).
• In accordance with banking regulations governed by the Central Bank of Egypt and card issuing banks, refunds typically take between 7 to 14 business days to reflect in your bank account.
• No additional administrative fees are deducted from valid statutory refunds.

5. How to Submit a Refund or Cancellation Request

To request a refund or cancel an eligible transaction, please contact our support and finance team with your transaction reference, registered account email, and reason for the request:

• Dedicated Payment Support Email: hussaintarek900@gmail.com

• Customer Service Phone in Egypt: +2001104802526

• Physical Operating Address: North 90th Street, Fifth Settlement, New Cairo, Cairo Governorate, Arab Republic of Egypt

Requests are reviewed within 48 business hours, and customers receive a reference confirmation number for bank tracking.

6. Governing Law and Jurisdiction

This policy is governed by and construed in accordance with the laws of the Arab Republic of Egypt, including Central Bank of Egypt regulations and the Egyptian Consumer Protection Law. Egyptian courts possess jurisdiction over any disputes.